Back in the old days – or the ’90s as some call them – we utilized the Internet as an information resource. What’s that phone number, where is that address, where can I buy that product – you had concrete questions and were no longer required to speak to a human to get answers. Sure, [...]
Continue Reading →Customer service. It’s a phrase that likely conjures up visions of… well, I’m not sure it conjures up anything for most people these days. It’s a dying philosophy in modern times, as we become more insular and removed from our communities. What’s the point of going the extra mile for someone when you’ll likely never [...]
Continue Reading →I’ve been sitting for awhile on an excellent post Alex Iskold wrote for ReadWriteWeb on the semantic Web. He raises good questions about semantics’ viability in the mass consumer market and what it will take to get it there. However that application ultimately looks, it must, in Alex’s words, “ignite imagination and [...]
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