Currently viewing the tag: "Customer service"
I awoke before sunrise this morning to an urgent email from a client who was trying to deal with a contentious “customer.”
I put the word customer in quotes because the guy doing the complaining hadn’t actually purchased anything. In fact, that was his complaint; the client used the word “free” to describe a component [...]
Continue Reading →Customer service. It’s a phrase that likely conjures up visions of… well, I’m not sure it conjures up anything for most people these days. It’s a dying philosophy in modern times, as we become more insular and removed from our communities. What’s the point of going the extra mile for someone when you’ll likely never [...]
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