Archive for the ‘Business Models’ Category

All posts in Business Models category.

Posted: by chrisshipley on February 26th, 2010 | No Comments »

Categorized: Business Models, Chris Shipley, Entrepreneurship, Observations

Several days later and I’m still reacting to the amazing day that was TEDxAustin.  In a day jammed with wonderful ideas, insightful speakers, engaged audience, and some stunning performances, I had the privilege of sharing one of my ideas within the event’s banner “Play Big.”

Being the contrarian I am, of course, my talk centered on the idea of remaining small.  Here’s my case:

Consider the sumo wrestler.  He’s one big boy.  Professional sumo wrestlers – of which there are 700 in Japan’s traditional training centers, or heyas - weigh in from 250 to 500 pounds.  They are very competitive in a decidedly individual competition, and while they are strong and quick in short bursts, they can be cumbersome and slow outside the ring.  Maybe most importantly, they are bound by centuries of tradition.

Now, consider the peloton.  A compact team of athletes, the peloton leverages the strength of individual members to deliver benefit to the whole.  By working together, an well-architected peloton can reduce wind drag by as much as 40% to operate with greater efficiency and greater speed.  Throughout a race, the peloton can react to changing conditions and proactively seize new opportunity.  In a word, pelotons are entreprenurial.

In the world of business, the sumo is a big company, which is resource rich, with strong brand power and great global reach.  With a rich legacy in the market, big companies – like tradition-bound sumo wrestlers – are well rooted, and while that provides great stability, it can also make change difficult for the big company.

The peloton, as you might have now guessed, is a small business.   They may well be resource constrained, but they tend to be on a first-name basis with their customers.  Small businesses have a strong connection to their local community, and yet they often play in global markets. With fewer and thinner layers of decision making, small businesses are adaptive.  They can be risk takers.  And often because of their constrained resource and their close ties with customers, small businesses must be incredibly innovative to serve their markets.

As entrepreneurs, we aspire to be big businesses.  That, after all, is what investors look for and what the public markets reward.  The Fortune 500, we often assume, are the drivers of the global economy.  In 2006, the Fortune 500 had aggregated revenues of more than $9 trillion, with profits of $610B.  With nearly 25 million employees world wide, the Fortune 500 earns $368,000 per worker.  In big energy, that number can reach as high as $1m per worker and in the retail sector it drops to about $200,000 per employee. If the Fortune 500 were a country, it would be the second largest economy in the world.

Impressive.  But let’s consider the other 29,599,500 businesses in America, business employing fewer than 500 people.  Most of these are sole proprietorship; only some 5.7M businesses have employees, but among them they employ nearly 115M workers and generate $22 trillion (yep, that’s more than 2x the Fortune 500 in the U.S. alone.) .  If you’re doing the math, that’s about $192,000 per employee.

We tend to think of big business at the head of the long tail of business.  I’d argue we turn that graph on its side.  The size of the ecosystem swirling around small business and the economic value created by it outstrips the Fortune 500.   In the U.S. alone, small business accounts for nearly half of the GDP.  Worldwide, small businesses in aggregate must certainly stand and the largest global economic force.

The entrepreneurs who start small businesses are arguably the most innovative.  Think of the market-changing, market-making innovations of the last 10 years.  Software as a Service, smart phones, eCommerce platforms and businesses, fundamental Web technologies and security systems, digital media and the DVR.  These, among many others, were developed not in big companies (in fact, many big companies failed to deliver products in these categories), but by small entrepreneurial businesses.

The irony is that the very thing that makes a big business “successful” is that thing that often prevents them from furthering their success.  Big businesses lumber under the weight of  their size, unable to move fast enough on their own.  That’s the good news for startups who become targets of acquisition, as big business consumer young companies like so many calories in order to fuel their innovation engine.

But what if there were a different model?  What if we rewarded companies not for getting big, but for being efficient engines of innovation, employment, and value creation?  Imagine for a moment the rise of the Fortune 500,000, those top small businesses that outperform the markets by performing well together, much like a peloton.

Individually, each small corporation is strong, highly adaptable, capital efficient, and profitable.  These strong businesses remain agile, able to pounce on new opportunities and deliver results without wading through layers of decision making and corporate process.

Best of all, they can easily partner with other strong small enterprises to tackle a market or create one.  Each small enterprise brings its unique and highly-tuned capability to the partnership.  At the risk of mixing my metaphors,  each small enterprise is a free atom that can bond with other organizations in a precise formula to attack a business opportunity.  They can decouple and re-attach to other organizations when new opportunities arise.

Collectively, they can be stronger and more competitive against lumbering large organizations than they ever could be on their own.  And, collectively, they can react more quickly and be more responsive to a changing market environment than large companies can.

With specialization to deliver expertise and collaboration to deliver complete market value, the peloton model of business will drive innovation and create economic value.

Whether today’s capital markets can be as reactive to this coming business change is an entirely different matter.

Posted: by chrisshipley on November 4th, 2009 | 1 Comment »

Categorized: Business Models, Chris Shipley, Startups

In a post written a couple days ago, I took a poke at “free” business models and cited the success of WatchDox launching its  secure file-sharing service with a premium price tag.

In that post, I wrote:

At best, free is a marketing strategy, although typically not a well understood one.

Having said that, I thought it reasonable that I give an example where I think “free” makes a lot of business sense. That example came to me as I was working with Guidewire Group client MyOwnRealEstate.com on its pricing model.

For those of you who missed the company’s product launch at DEMOfall, MyOwnRealEstate is a property management and tenant communications platform offered as a Web-based service.  The product is aimed at the sweet spot of professional rental property owners with 3 to 50 units under management.  For those customers, M.O.R.E. charges a modest per-unit-per-month price that is easily absorbed into the monthly rent.

But what about the million-plus property owners who are renting the other side of their duplex or leasing a second home?  They account for a significant portion of America’s housing stock, but frankly they are the hard-to-find customers who would cost so much to reach that they’d not prove profitable until well into the second or third year of service, a contract term they’d not likely sign on to.

My advice to the company was a seeming contradiction to my “free isn’t a business model” campaign: give them the software for free.  If you own or manage two or fewer rental units, you can use myownrealestate.com at no cost.

The reasoning: While some of these customers might pay – if you could find and market to them, most would not.  However, each of these units touches a few tenants who will be introduced to the product and who may begin to ask about it when they move on to their next rental.  It’s a slow word of mouth campaign, but it is some value exchange.  Moreover, real estate professionals talk and a few champions using the service will begin to lift page rankings and otherwise build awareness of the service within the real estate community.  And, once in a while, little real estate moguls become bigger real estate tycoons, taking their practices and tools along with them.

It’s small stakes, to be sure, but stakes easily given away because the marginal cost of serving these customers is very low and the price of capturing them is extraordinarily high.

Meanwhile, the customers with the incentive and the cash to pay for the service receive the equivalent of a modest discount (first two units manged are free).  It’s a win all the way around.

Posted: by chrisshipley on November 2nd, 2009 | 4 Comments »

Categorized: Business Models, Chris Shipley, Startups

If you’ve pitched to me over the last 6 months or so and talked about a free business model, you’ve no doubt heard my rant that “free isn’t a business model.”   Most proponents of “free” plan to make their money in advertising, even while failing to understand much at all about the dynamics or economics of an ad-based business.  At best, free is a marketing strategy, although typically not a well understood one.

Very simply put, “free” as it is used in the Web world is a proxy for the currencies of time, attention, permission to observe and to market to.  The Web-based business must, through some means, exchange those currencies for real dollars, because so far as I’m yet able to figure, landlords and employees and hosting services and myriad others still demand cash in exchange for their services.

But don’t get me started.

In fact, maybe you don’t have to.  Maybe, just maybe, some sanity is returning to startup entrepreneurs when it comes to valuing their products and extracting that value from their customers.  In other words:  charging money for them.

In recent weeks, I’ve had a number of discussions with entrepreneurs that suggest the tide is turning on “free.”  No doubt driven by the scarcity of capital and the absolute requirement to drive real revenue quickly, a few startups are actually (gasp!) charging customers who use their valuable applications.

There’s no more dramatic example of this than WatchDox, which offers a highly-secure, yet remarkably simple file-sharing service.  When I met with Adi Ruppin, the company’s VP of marketing and business development as the product was coming to market in July, he offered that WatchDox would go to market with a free-to-paid model where the basic package would be offered at no charge while premium features (storage, file size limits, etc.) would be provided at a cost starting at $14.95/month.  The price of the high-end “business” package would top out at $29.95/month.

Over the summer, WatchDox secured anchor customers in the pharmaceutical, publishing, financial services, and entertainment markets, where WatchDox was replacing solutions from Adobe and EMC.  Clearly, there was value in the product – value that WatchDox didn’t want to leave on the table.

Today, the service is priced differently.  A 14-day free trial gives new users a taste for the service.  The single-user “personal” version now sells for $49.95/month and the multi-user “business” version costs $299.50/month.  And, imagine this:  customers are actually paying for it.  Why?  Because they recognize the value.  And, quite frankly, these customers won’t comfortably trust mission critical, client-interfacing document security to a “free” service that lacks a business model that assures the customer the service will be around for a while.

Ruppin admits that the “product moved up market much faster” than he and his colleagues expected.  But, he adds, “we focus where the money is.”

Sounds like good advice for all those struggling startups whose “free” business model isn’t paying off.

Posted: by carlacthompson on April 3rd, 2008 | No Comments »

Categorized: Business Models, Carla Thompson, DEMO Conference, Events, Observations

WE INTERRUPT OUR NORMALLY MEASURED INDUSTRY ANALYSIS . . .

Good morning, all. How’s everyone out there in peaceful-happy-go-lucky-tech-land? Everyone good? Anyone received a death threat recently? Oh that’s right. We have! Well, I supposed it’s good to be noticed. What is that old saying? If you’re not pissing people off, you’re not doing things right? By that logic, we must be running a hell of a show.

I’m not entirely sure who whizzed in Mike Arrington’s Wheaties but someone at DEMO/Guidewire Group apparently did. From what I hear, we’re in good company; the list of people Arrington doesn’t like is approaching impressive proportions. If I have any advice for folks in the tech industry, entrepreneurs and media alike, it’s to watch your back. Friendly competition is obviously not in Mike’s vocabulary; either you succumb to his will or… DIE!

Calm down, Mike. Read the rest of this entry »

Posted: by chrisshipley on March 13th, 2008 | No Comments »

Categorized: Business Models, Chris Shipley, Observations, Social Media, Web 2.0

In a post yesterday, Graeme Thickens reminds the blogeratti that they (I’m not yet sure I should include myself in that category, but I’m certainly guilty, too) “missed the point” in the debate about Alltop, Guy Kawasaki’s new blog aggregation site. While journalists, analysts, and bloggers argued about the value, audience, and innovation in this site, few if any of us talked about how Alltop makes money.

I put that question to Guy, as I always do with new entrepreneurs, when I first talked with him about the site. And I failed to mention it in my initial post. Not surprisingly, the business plan is simple and common: attract a lot of users, then deliver targeted advertising based on the content visitors read. Because of the broad base of topics covered at Alltop, the site has potential to connect a much broader range of advertisers and consumers. That content range allows Alltop to play in very niche markets without the expense of developing niche audiences. In affect, the breadth of coverage at Alltop appeals to the niches within us all. Read the rest of this entry »